Terms of service

HydroGuard NZ – Terms of Service

Overview

This website is operated by HydroGuard NZ. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

1. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a guardian
  • You will not use our products for any illegal or unauthorised purpose
  • You will not misuse or attempt to interfere with the website

2. Products & Use

Our products are designed for specific applications and must be used according to instructions.

  • Results may vary depending on surface condition
  • Heavily stained surfaces may require mechanical polishing
  • Always test on a small, inconspicuous area first

We are not responsible for damage caused by incorrect use or application.

3. Consumer Guarantees (New Zealand)

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

Where products are faulty or not as described, you are entitled to remedies including repair, replacement, or refund as required by law.

4. Pricing & Availability

All prices are listed in NZD and include GST unless stated otherwise.

We reserve the right to:

  • Change prices at any time
  • Limit quantities
  • Discontinue products without notice

5. Orders & Payments

We reserve the right to refuse or cancel any order if:

  • Fraud or unauthorised activity is suspected
  • There is an error in pricing or product information

If an order is cancelled, a full refund will be provided.

6. Shipping

Delivery timeframes are estimates only and may vary.

HydroGuard NZ is not responsible for delays caused by courier services or events outside our control.

7. Returns & Refunds

Please refer to our Returns & Refund Policy.

This policy operates alongside your rights under the Consumer Guarantees Act 1993.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss
  • Our liability is limited to the value of the product purchased

Nothing in these Terms excludes your rights under New Zealand consumer law.

9. Intellectual Property

All website content, including branding, images, and text, is owned by HydroGuard NZ and may not be used without permission.

10. Privacy

Your personal information is handled in accordance with the Privacy Act 2020.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of New Zealand.

13. Contact Information

For any questions regarding these Terms:
📧 info@hydroguardnz.co.nz